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        policies

 

  ordering 

All jewelry is handmade and therefore can take up to 2 weeks to complete.

 

Orders are typically shipped within 2 weeks of receipt of payment. Payment can be made over the phone using a credit card, online using PayPalŪ, or by check. Orders placed with a check are shipped when the check clears the bank - generally within 10 business days. A 5% sales tax will be added to your order if you are a Virginia resident.

**Please note that because we use natural materials each piece may be slightly different in size, shape and color. We think that is what makes each Lucky Girl piece so special.

 

  shipping 

The fixed shipping price is $6.00 which includes secure packaging, insurance, and confirmation. Please note that at this time all orders will be shipped out on Mondays and Fridays only.  

 

  returns & exchanges 

We will gladly take returns within 7 days, and exchanges can be made within 14 days. Shipping and handling charges, however, will not be refunded. Please contact us within the above mentioned time to make return or exchange arrangements. Custom orders are not subject to returns or exchanges. Any returns made after 7 days will be considered an exchange. Returned items must be well packed and insured. We are not responsible for lost or damaged items.

 

  custom orders 

We love to do custom orders for brides, bridal parties, and special occasion events. Please contact us for more information about your special event. Annie@YouLuckyGirl.com

703.932.6139

 

  repairs 

We craft each piece with love, care, and high quality materials. However, should a piece require repairs we will gladly and promptly fix it. Repair costs, if any, will be determined upon closer inspection of the piece, and will be the cost of the customer. Please contact us for prior authorization before sending a piece back for repairs. 703.932.6139 or Annie@YouLuckyGirl.com

 

  wholesale orders 

Please contact us if you are interested in carrying You Lucky Girl jewelry in your store.

Please e-mail us at Annie@YouLuckyGirl.com or call 703.932.6139 if you are interested in wholesale orders or want to recommend your favorite store.