policies
ordering
All jewelry is handmade and therefore can
take up to 2 weeks to complete.
Orders are typically shipped within 2 weeks of
receipt of payment. Payment can be made over the phone using a credit card,
online using PayPalŪ, or by check. Orders placed with a check are shipped when
the check clears the bank - generally within 10 business days. A 5% sales tax
will be added to your order if you are a Virginia resident.
**Please note that
because we use natural materials each piece may be slightly different in size, shape
and color. We think that is what makes each Lucky Girl piece so special.
shipping
The fixed shipping price is $6.00 which includes secure
packaging, insurance, and confirmation. Please note that at this time all orders
will be shipped out on Mondays and Fridays only.
returns & exchanges
We will gladly take returns within 7 days, and exchanges
can
be made within 14 days. Shipping and handling charges, however, will not be
refunded. Please contact us within the above mentioned time to make return or
exchange arrangements. Custom orders are not subject to returns or exchanges.
Any returns made after 7 days will be considered an exchange. Returned items
must be well packed and insured. We are not responsible for lost or damaged
items.
custom orders
We love to do custom orders for brides, bridal parties, and
special occasion events. Please contact us for more information about your
special event.
Annie@YouLuckyGirl.com
703.932.6139
repairs
We craft each piece with love, care, and high quality
materials. However, should a piece require repairs we will gladly and promptly
fix it. Repair costs, if any, will be determined upon closer
inspection of the piece, and will be the cost of the customer. Please contact us
for prior authorization before sending a piece back for repairs. 703.932.6139 or
Annie@YouLuckyGirl.com
wholesale orders
Please contact us if
you are interested in carrying You Lucky Girl jewelry in your store.
Please e-mail us
at
Annie@YouLuckyGirl.com or call 703.932.6139 if you are interested in wholesale orders or want to
recommend your favorite store.
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